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Contact Florality

Account help, migration questions, billing, privacy requests, and product feedback - send a message and we will route it to the right inbox.

General enquiries

1–2 business days

Account, billing, imports, and product questions.

2–4 business days

Reproducible issues are triaged in order of impact.

Within 72 hours

We acknowledge responsible reports and coordinate fixes privately.

3–5 business days

Routed to the right person on the team.

Message us

Pick a topic so we route your message correctly. The more context you include, the faster we can help.

Other ways

Not everything needs a ticket - these paths are often faster for quick questions.

Fast help from staff and other users. Great for quick questions and beta feedback.

Browse detailed answers on imports, billing, privacy, and features before you write in.

How we handle auth, encryption, API scopes, and disclosure expectations.

Resources

Documentation and policies that answer most questions before you reach out.

Searchable answers across migration, plans, privacy, and features.

Compare Free, PRO, and PRO Plus before upgrading or downgrading.

Versioned API reference, auth, scopes, and privacy buckets.

Recent releases - check if your issue was already fixed.

How we collect, store, and delete your data.

Usage rules and account responsibilities.

Create a free account and try imports, members, and notes - or browse the FAQ for detailed answers.